Terms of Service

By accessing or using TradeHaven, you agree to be bound by these Terms. If you do not agree, do not access or use the service.

You represent that you are legally capable of entering into these Terms and that your use of the service complies with all laws, rules, and regulations applicable to you.

If you use TradeHaven on behalf of a company, fund, prop firm, team, or other entity, you represent that you have authority to bind that entity to these Terms.

TradeHaven is a trade sync and account-configuration platform designed to help users connect supported accounts, configure leader and follower relationships, monitor sync status, and use related automation features.

TradeHaven LLC may modify, suspend, or discontinue all or part of the service at any time, with or without notice.

We may impose limits, remove features, change integrations, restrict jurisdictions, reject users, or condition access on additional requirements in our sole discretion.

TradeHaven is a software tool only. TradeHaven LLC does not provide investment, legal, tax, brokerage, or financial advice. Nothing in the service should be understood as a recommendation to buy, sell, or hold any instrument.

Trading futures and other financial instruments involves substantial risk, including the risk of significant losses. You are solely responsible for evaluating whether any strategy, automation setting, account relationship, or trade action is appropriate for you.

You acknowledge that software errors, data delays, broker behavior, account restrictions, exchange conditions, network outages, configuration mistakes, and third-party failures may cause losses, missed trades, duplicated trades, delayed actions, or unintended outcomes.

Nothing in these Terms or your use of TradeHaven creates any fiduciary, advisory, agency, partnership, joint venture, broker-client, investment-advisor, or trustee relationship between you and TradeHaven LLC. TradeHaven LLC is a software vendor only.

TradeHaven LLC owes you no duty of care, duty of loyalty, suitability obligation, best-execution obligation, or any other heightened duty beyond those expressly stated in these Terms. You are solely responsible for any decisions, configurations, automation rules, follower ratios, and trading actions taken through the service.

You assume all risk arising from your use of TradeHaven, including risks associated with automation, synchronization, broker integrations, account linking, order replication, signal handling, account permissions, and follower sizing.

You are solely responsible for all trading outcomes, losses, tax consequences, regulatory consequences, account lockouts, liquidations, rejected orders, and any direct or indirect impact resulting from your use of the service.

You expressly acknowledge and agree that all risk of trading, account loss, regulatory consequence, broker rejection, account closure, prop-firm rule violation, and any direct, indirect, consequential, incidental, or special damages arising from your use of TradeHaven rests entirely with you. You waive, to the maximum extent permitted by law, any claim against TradeHaven LLC and the TradeHaven Parties (as defined below) for any such loss, including losses caused in whole or in part by errors, defects, delays, or omissions in the service, by misconfiguration of sync or follower rules, by third-party broker or exchange behavior, or by network or infrastructure failure. You represent that you have the financial means to absorb any and all losses you may incur.

You are responsible for maintaining accurate account information, safeguarding your credentials, and ensuring that your connected broker accounts, sync settings, and follower ratios are configured correctly.

You are solely responsible for all activity that occurs through your account, including actions resulting from configured sync logic, connected services, or any failure to supervise your use of the platform.

You are responsible for testing your configurations, monitoring your accounts, reviewing imported accounts, verifying leader and follower assignments, and immediately stopping use of the service if you observe unexpected behavior.

You may not use TradeHaven to violate laws, infringe rights, interfere with system integrity, gain unauthorized access, abuse APIs, reverse engineer protected service components, or operate the service in a way that could harm TradeHaven LLC, our users, brokers, or infrastructure providers.

We may monitor use of the service for security, abuse prevention, operational stability, and enforcement purposes.

We may investigate violations, preserve evidence, cooperate with regulators, law enforcement, exchanges, brokers, or claimants, and take any technical, contractual, or legal action we consider appropriate.

TradeHaven relies on third-party services, including authentication, hosting, and broker integrations such as Tradovate. Availability and functionality may depend on those providers.

TradeHaven LLC is not responsible for outages, policy changes, account restrictions, API changes, delayed data, or execution behavior caused by third-party providers.

You acknowledge that brokers, exchanges, authentication providers, cloud vendors, analytics providers, and infrastructure vendors may suspend access, modify functionality, or experience incidents that materially affect TradeHaven.

TradeHaven does not guarantee uptime, availability, accuracy, latency, execution quality, successful account linking, sync continuity, event delivery, broker compatibility, or uninterrupted operation.

Any metrics, examples, screenshots, status messages, or historical performance indicators are illustrative only and do not create warranties, service levels, or guarantees of future results.

Some features of TradeHaven may be designated as beta, experimental, preview, or early-access. Such features are provided without any warranty whatsoever and may be modified, suspended, or removed at any time.

You acknowledge that beta features are likely to contain bugs, errors, and inaccuracies, and may cause data loss, missed trades, duplicated trades, or other adverse outcomes. Your use of any beta feature is entirely at your own risk and constitutes your agreement to provide feedback and to hold TradeHaven LLC harmless for any consequences of using such features.

TradeHaven is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, TradeHaven LLC disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted availability.

We do not guarantee that the service will be error-free, continuously available, secure, profitable, or suitable for your trading objectives.

To the maximum extent permitted by law, you use TradeHaven at your own risk and release TradeHaven LLC from claims arising out of broker conduct, exchange conditions, user error, misconfiguration, unauthorized access, data inaccuracy, or service interruptions.

To the fullest extent permitted by law, TradeHaven LLC and its members, managers, affiliates, parents, subsidiaries, officers, directors, employees, contractors, agents, licensors, and service providers (collectively, the “TradeHaven Parties”) shall not be liable, even for damages caused by their own negligence to the maximum extent permitted by law, for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, business, trading opportunities, or account value arising out of or related to the service.

To the fullest extent permitted by law, the TradeHaven Parties’ total aggregate liability for any and all claims arising out of or relating to TradeHaven will not exceed the greater of (a) the amount you paid to TradeHaven LLC for the service in the three months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100.00).

These limitations apply regardless of the theory of liability, whether in contract, tort, negligence, strict liability, equity, statute, or otherwise, and even if a limited remedy fails of its essential purpose or we were advised that damages were possible. You agree that these limitations are an essential basis of the bargain between you and TradeHaven LLC.

You agree to defend, indemnify, and hold harmless TradeHaven LLC and its members, managers, affiliates, parents, subsidiaries, officers, directors, employees, contractors, agents, licensors, and service providers (collectively, the “TradeHaven Parties”) from and against any and all claims, liabilities, damages, judgments, awards, losses, fines, penalties, costs, and expenses, including reasonable attorneys’ fees and court costs, arising out of or related to (a) your use of TradeHaven, (b) your accounts and connected services, (c) your trading activity and any orders, positions, or strategies, (d) your content, configurations, or data, (e) your violation of these Terms, (f) your violation of any law, regulation, broker rule, exchange rule, or third-party right, or (g) any claim by a third party arising from your use of the service.

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate fully with that defense. This indemnification obligation survives termination of these Terms.

TradeHaven LLC shall not be liable for any failure or delay in performance, or for any losses you incur, due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, civil unrest, government action, regulatory change, court order, broker or exchange outages, market halts, market volatility, flash crashes, internet or telecommunications failures, cloud-provider outages, cyberattacks, denial-of-service attacks, power failures, hardware failures, software defects in third-party systems, labor disputes, and shortages of materials or services.

We may suspend or terminate your access to TradeHaven at any time if we believe you have violated these Terms, created risk for the platform, misused integrations, or if continued service is no longer commercially or legally feasible.

Sections that by their nature should survive termination will remain in effect, including ownership, disclaimers, limitations of liability, indemnification, dispute-related terms, and other protective provisions.

Termination or suspension does not limit any rights or remedies available to TradeHaven LLC at law or in equity.

Before initiating any arbitration or legal proceeding, you agree to first provide TradeHaven LLC with written notice of your claim through the contact form on our website, describing the nature of the claim, the relief sought, and supporting facts. TradeHaven LLC shall have sixty (60) days from receipt of such notice to investigate and attempt to resolve the claim. No arbitration or legal proceeding may be commenced before this 60-day cure period has expired, and any applicable statute of limitations is tolled during this period. Failure to provide notice and observe the cure period is a material breach of these Terms and grounds for dismissal of any claim.

Governing Law. These Terms and any dispute arising out of or relating to TradeHaven shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Mandatory Binding Arbitration. You and TradeHaven LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the service (a “Dispute”) shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or the AAA Consumer Arbitration Rules if applicable). The arbitration shall be conducted in New York County, New York, by a single arbitrator. The arbitrator’s decision shall be final and enforceable in any court of competent jurisdiction. Each party shall bear its own attorneys’ fees and costs except as the arbitrator may award. The arbitrator, not any court, has exclusive authority to resolve any dispute about the formation, scope, or enforceability of this arbitration agreement. Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction located in New York County, New York for claims of intellectual property infringement, misappropriation of trade secrets, or violations of the Acceptable Use section.

Class Action Waiver. You and TradeHaven LLC agree that any Dispute shall be brought only in your individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any class or representative proceeding. If this class waiver is found unenforceable, then the entire arbitration provision shall be null and void, but the remainder of these Terms shall remain in effect, and Disputes shall be resolved in the state or federal courts located in New York County, New York, to whose exclusive jurisdiction you consent.

30-Day Opt-Out. You may opt out of this arbitration agreement by sending written notice via the contact form on our website within thirty (30) days of first accepting these Terms. Opting out does not affect any other provision of these Terms.

TradeHaven LLC reserves all rights not expressly granted in these Terms. No waiver, delay, course of dealing, or failure to enforce any provision will be deemed a waiver of any right or remedy.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect to the maximum extent permitted by law.

TradeHaven LLC may update these Terms from time to time. When we do, we may revise the date above and take any other notice steps we consider appropriate.

Your continued use of TradeHaven after updated Terms become effective means you accept the updated Terms.

Questions about these Terms may be submitted through the contact form on our website. The contracting entity is TradeHaven LLC, a New York limited liability company.